Contacts

Lipnická 1449,Praha, Czech Republic

E-shop operator:
Alena Jumabekova
Lipnická 1449,
19800 Prague 9 –Kyje
Identification number: 09348191

TERMS AND CONDITIONS

1. Introductory provisions

These business conditions (in the sense of § 1751 of Act No. 89/2012 Coll., The Civil Code, as amended, hereinafter referred to as the “Civil Code”) SKINA, IČO: 09348191, with its registered office at Lipnická 1449, 19800 Prague 9 – Kyje ( hereinafter referred to as the “Seller”) applies to purchases in the online store “SKINA” through the online store located at the Internet address www.skina.cz (hereinafter also “online store”) operated by the Seller.

The Business Terms and Conditions define and specify the basic rights and obligations of the Seller, Buyer and User. By sending the order and also by confirming in the web interface, the buyer also confirms that he accepts these terms and conditions and that he has read them.

The provisions of the terms and conditions are an integral part of the purchase contract (“purchase contract” means any contract concluded in accordance with these terms and conditions). The purchase contract and business conditions are drawn up in the Czech language.

The wording of the business conditions may be changed or supplemented by the Seller. The rights and obligations of the parties are always governed by the wording of the business conditions under which they arose.

All contractual relations are governed by business conditions and relations not regulated by them in the Civil Code, and if the contracting party is also a consumer also by Act No. 634/1992 Coll., On Consumer Protection, as amended.

2. Price and information about the goods, order and conclusion of the purchase contract

Information about the goods, including the prices of individual goods and their main properties, are given for individual goods in the online store catalog. Prices of goods are listed including value added tax (including VAT).

The buyer orders goods remotely via the online store.

The order must always contain the exact name of the ordered goods (or numerical designation of the goods), the number of goods, the chosen method of payment and transport and the Buyer’s contact details (name and surname, delivery address, telephone number, e-mail address).

The Buyer submits a binding order via the “Submit Order” button. The data stated in the binding order are considered correct by the Seller.

Immediately after receiving the order, the seller will send the buyer a confirmation of receipt of the order to the e-mail address that the buyer entered when ordering. This confirmation is considered as the conclusion of the contract.

The buyer has the right to cancel the order, ie to withdraw his proposal to conclude a purchase contract, without any penalties until the moment of dispatch of the goods. The buyer is obliged to notify the seller of the cancellation of the order by email or telephone.

The purchase contract is concluded by the acceptance of the proposal for the conclusion of the purchase contract by the seller, while the acceptance is considered to be the sending of goods by the seller to the buyer. The buyer is informed about the shipment of goods by e-mail.

3. Complaints

If the goods are defective upon delivery, the seller may agree with the customer on compensation in the form of a discount or exchange of goods. Furthermore, the customer is entitled to request the removal of the defect through replacement delivery or repair. In the event that such removal of the defect would be impossible or disproportionate for the seller, the customer is entitled to request a discount on the purchase price, and in the case of a significant defect, he may also withdraw from the purchase contract.

In particular, goods that do not have the usual or presented properties are considered defective. The seller warns that increased sensitivity or a case of allergic reaction to the delivered goods can not in itself be considered a defect of the goods. Likewise, defects in gifts and other gratuitous performance provided by the seller beyond the scope of your order cannot be considered a defect of the goods. Images of goods in the online store are illustrative and do not represent a binding representation of the properties of the goods (the packaging of the goods may, for example, differ due to a change in packaging by the manufacturer).

All questions regarding the complaint can be sent to the e-mail info@skina.cz

The seller will inform the customer about the course of the complaint, especially about its acceptance, settlement or rejection via e-mail or text messages, or by telephone.

The seller will decide on the complaint without delay. The settlement of the complaint, including the elimination of the defect, will not take longer than 30 days. Otherwise, the customer is entitled to withdraw from the purchase agreement. In order to meet this deadline, it is necessary for the customer to provide the necessary cooperation.

The costs associated with the return of goods shall be borne by the seller in the event of a justified complaint.

4. Method of payment and delivery

The price of the goods and any costs associated with the packaging and delivery of goods according to the purchase contract, the buyer can pay the seller cashless through the payment gateway Pays.cz

The cost of postage and packaging is borne by the buyer according to the method he chose when ordering the goods.

After receiving the shipment, the seller sends a proof of sale by email.

Goods that are in stock, the Seller usually ships by 0.-3. working day from receipt of the order. When paying by bank transfer, the Seller usually ships the goods in stock within the 2nd working day from the crediting of the relevant amount to his account.

The stated delivery times are for information only and are based on the expected delivery times of the carriers.

In case of impossibility to process the Buyer’s order within 3 working days, the Buyer will be contacted by the Seller (by e-mail or telephone) with information about the expected (new) delivery date. The buyer is entitled to withdraw from the order if the new delivery date is not acceptable to him.

The methods of delivery of goods are:

– delivery of the consignment by courier

– Zasilkovna (delivery of the consignment to the selected dispensing point).

The specific method of delivery of goods will be chosen by the Buyer in the order and confirmed by the Seller in acceptance of the order.

In the event that for reasons on the part of the Buyer it is necessary to deliver the goods repeatedly or in a manner other than agreed, the Buyer is obliged to pay the costs associated with such delivery.

Delivery of goods according to these terms and conditions means the moment of delivery of goods to the Buyer in accordance with the purchase contract. Unreasonable rejection of the goods by the Buyer is not considered a breach of the obligation to deliver the goods by the Seller or a withdrawal from the contract by the Buyer.

The buyer acquires ownership of the goods by paying the full purchase price for the goods (including delivery costs), but not before taking over the goods. Liability for accidental destruction, damage or loss of the goods passes to the Buyer at the time of receipt of the goods, or at the time when the Buyer was obliged to take over the goods, but did not do so in violation of the purchase contract.

5. Withdrawal from the purchase contract

Pursuant to § 1829 par. 1 let. a) of the Civil Code, the right to withdraw from the purchase contract within 14 days from the date of receipt of the goods. Withdrawal from the purchase contract may be sent by the Buyer to the Contact address of the Seller or to the Contact e-mail of the Seller within this period.

In accordance with the provisions of § 1837 of the Civil Code, it is not possible to withdraw from the purchase contract in cases of a purchase contract for the supply of goods that have been modified according to the wishes of the consumer or for his person.

Withdrawal from the purchase contract terminates the contract from the beginning. The goods must be returned to the Seller (other than cash on delivery, which the Seller does not accept) within 14 days of withdrawal from the purchase contract to the Contact Address, to any of the Seller’s premises or to the Seller’s registered office. The goods must be returned to the Seller undamaged, unworn and uncontaminated, without signs of use and in the original packaging.

The buyer shall attach a copy of the delivery note and invoice, if issued, or another document proving the purchase of goods, as well as a written statement of withdrawal from the purchase contract and the chosen method of refund (transfer to account, personal receipt of cash or money order or otherwise). ). The statement must also contain the contact address, telephone number and e-mail address of the Buyer.

Within 10 working days from the return of the goods by the Buyer, the Seller is entitled to inspect the returned goods, in particular in order to determine whether the returned goods are not damaged, worn or partially consumed. The Buyer acknowledges that if the goods returned by the Buyer are damaged, worn or partially consumed, the Seller is entitled to compensation for the damage caused to the Buyer. The Seller is entitled to unilaterally set off the right to compensation for the damage against the Buyer’s right to a refund of the purchase price and the cost of delivery of the goods.

The Seller will return the funds received to the Buyer, without delivery costs. The Seller shall return the money within 14 days of withdrawal from the Purchase Agreement by the Buyer, in the same way as received by the Buyer or in the manner requested by the Buyer, but always by sending to the bank account or account from which the funds were transferred to payment of the purchase price (if the Buyer does not notify the Seller within 10 days of the withdrawal), with which the Buyer hereby expresses his consent on the condition that he will not incur any additional costs in this way.

If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the received funds to the Buyer before the Buyer returns the goods to him.

When sending, the Buyer is obliged to pack the goods in a suitable package so that it is not damaged or destroyed. The purchase price cannot be refunded for goods substantially damaged or destroyed during transport as a result of the use of unsuitable packaging.

The costs associated with the return of goods to the Seller in the event of withdrawal from the purchase contract by the Buyer shall be borne by the Buyer, even if the goods cannot be returned by ordinary mail due to their nature.

The seller has the right to withdraw from the purchase contract in the cases specified in these terms and conditions and further if the goods for objective reasons (goods are no longer produced, the supplier stopped delivering to the Czech Republic, significantly increased its price or delivery costs) is not possible under the original conditions to deliver, or performance becomes objectively impossible, or if the Buyer has not settled all obligations to the Seller due on the date of issue of the order.

In the event that the Seller withdraws from the contract, the Seller will immediately inform the Buyer of this fact. In the event that the Buyer has already paid the purchase price in full, the amount received will be returned non-cash to the account communicated to him for this purpose by the Buyer or the account from which the funds were transferred to pay the purchase price (if the Buyer does not notify the Seller within 3 days of withdrawal), within 14 days of withdrawal from the purchase agreement.

If a gift has been provided together with the goods, the gift contract is lost by withdrawal from the purchase contract by either party and the Buyer will send this gift together with the returned goods.

6. Liability for defects

The Buyer’s rights from defective performance are governed by the relevant generally binding regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2158 to 2174 of the Civil Code).

7. General information

According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the customer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

The subject of out-of-court proceedings in the event of a dispute, or the subject for handling customer complaints, is the Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, internet address: http://www.coi.cz, established by law

No. 64/1986 Coll., on the Czech Trade Inspection Authority, which the customer can contact via the e-filing office on the website of the Czech Trade Inspection Authority. It is also possible to resolve the dispute online via a dedicated ODR platform.

The contract is concluded in the Czech language and is governed by the law of the Czech Republic.

By sending the order, you agree to the sending of the tax document in electronic form. We will send the tax document electronically in an email about the dispatch of the order. However, if you wish to send the tax document in paper form, write us a message and we will send you the tax document together with the goods.

All prices of goods, including promotional items, are valid until stocks are canceled or sold out.